Condé Systems Product Support
Condé Systems supports the products it sells, and we will attempt to support products sold by the former Conde Systems. In some cases, we may be unable to provide support for products purchased from the former company.
For personalized assistance beyond this page, call our toll-free line during business hours at 800-826-6332. We may ask you to confirm that you have an active Condé customer account and verify your purchase. With your assistance and permission, we may also provide remote support by accessing your computer.
Where can I find instructions?
Most substrate product-detail pages have an Instructions tab. In some cases, instructions may be included in the product description.
If you need help with the instructions, use the Ask a Question feature on the product-detail page. For a product that is not listed, contact us and provide as much information as possible, including the product ID when known.
Where can I find templates?
You must have an approved account and be logged in to see templates. Almost all products that can be personalized have a template available for download from their product-detail page.
I need help with my Sawgrass printer
We currently offer limited support for Sawgrass products and are not selling Sawgrass printers or supplies. However, many Condé customers purchased Sawgrass printers from the former Conde Systems, so the resources below may help.
- Printer stopped printing (SG400, SG800, SG500, or SG1000): An update may require you to replace Print Manager with the newer Print Utility driver. Visit the Sawgrass software download page, the macOS troubleshooting guide, or the Windows troubleshooting guide.
- Printer shows “Not Found”: For USB connections, disconnect and reconnect the cable at both the printer and computer. See the USB connection guide. For Wi-Fi or Ethernet, confirm that the printer’s IP address has not changed.
- Paper jams or misfeeds: The cause may be incompatible paper or a mechanical issue. See the paper misfeed and jam guide.
- Error code: Consult the Sawgrass service-code guide.
- Another Sawgrass or Ricoh sublimation-printer issue: Visit the Sawgrass support center.
I need help with ProSpray
ProSpray adhesive is an alternative to heat tape and is best suited to fabrics and soft surfaces. Many customers also use it successfully with hard substrates, although we recommend heat tape for most hard surfaces.
- Press the nozzle fully. A light press may not open the valve completely.
- Shake especially well before first use, then shake again with every use. The formula requires constant mixing.
- Spray a mist into the air and fan the paper through it to minimize droplets on the paper.
- Watch the stopped-nozzle cleaning demonstration.
- Watch the ProSpray usage demonstration.
I need help with my Epson printer
Use the driver, manual, and factory-support links below. Product manuals include troubleshooting information.
SureColor F170
SureColor F570
SureColor F6470
LFP Accounting Tool for Windows
This tool is no longer offered in the United States, although the UK versions remain available here for download.
Conde Pricing Tool
Tools you can use! Here we have a spreadsheet that you can input various costs to get an idea of what you might want to sell your product(s) for. download here
I need remote support
We use TeamViewer to provide remote support. We may ask you to download the TeamViewer QuickSupport application onto the computer that operates your printer or other device.
